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Top 10 FAQs

1. The Password Field is not showing on PENZIOX Online

2. How do I change my contact information?

3. How do I apply for a loan?

4. What do I do if my username is blocked when logging into PENZIOX Online?

5. How can I send a wire transfer?

6. What are the system requirements for PENZIOX Online?

7. How can I check the status of my loan application on PENZIOX Online?

8. What do I do if I forgot my username and/or password?

9. What do I do if I forgot my personal identification number (PIN)?

10. What are the procedures if I wish to dispute a charge on my credit card?

Additional FAQs

11. What are Card Security Text Alerts?

12. Where do I find information on mortgage rates, payments, and costs?

13. How do I confirm/change my E-Statement options?

14. What is PENZIOX’s ABA routing number?

15. Where can I find the calculators on

16. Where can I find a list of PENZIOX’s fees?

17. Where can I find the form I’m looking for on PENZIOX?

18. Where can I find information on PENZIOX’s Car Buying Service?

19. How do I login to PENZIOX Online?

20. How can I make a deposit online?

21. What are PENZIOX’s hours of operation?

22. What is the procedure for closing an account?

23. Where can I find help on using Quicken with PENZIOX Online?

24. Where can I find information on website security?

26. I keep receiving errors when I use PENZIOX Online - what do I do?

27. I’m getting a secured certificate error message when I attempt to access on my Mac.?

28. How do I clear my web browser’s cache or temporary files?

29. Is PENZIOX FDIC Insured?

Your deposits at PENZIOX are federally insured by the NCUA (National Credit Union Administration). NCUA insurance is the equivalent of FDIC (Federal Deposit Insurance Corporation) insurance. The difference is that the NCUA works with credit unions while the FDIC works with banks.

You can learn more about Share Insurance at the NCUA. You can also estimate the insurance coverage on your account using the NCUA’s Share Insurance Tool Kit.